Refund policy
RETURN & REFUND POLICY
At Top Flight Apparel, customer satisfaction is important to us.
Because our products are made to order, we ask that customers carefully review product descriptions, images, and size charts before placing an order.
ELIGIBLE CLAIMS
We will gladly assist customers if an item:
• Arrives damaged
• Arrives defective
• Is misprinted
• Is incorrect from what was ordered
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery and include:
• Your order number
• A description of the issue
• Clear photos showing the problem
Approved claims may qualify for a replacement or refund.
SIZE EXCHANGES
Please review all size charts carefully before placing your order.
Because all products are made to order, we do not guarantee size exchanges for incorrect size selection.
If you require a different size, please contact us within 14 days of delivery. At our discretion, we may offer a discount on a replacement order. Customers are responsible for any return shipping costs and replacement shipping costs associated with size-related requests.
RETURNS
Because our products are made to order, returns for change of mind, buyer’s remorse, incorrect size selection, or personal preference are generally not accepted.
Items that have been worn, washed, altered, damaged after delivery, or used in any way are not eligible for a return, refund, or exchange.
REFUNDS
If a refund is approved, it will be issued to the original payment method used during checkout. Processing times may vary depending on your financial institution.
CONTACT US
If you have any questions regarding returns, refunds, damaged items, or order issues, please contact our customer support team through our Contact Us page or by email.
Top Flight Apparel reserves the right to refuse any return, refund, or exchange request that does not meet the requirements outlined in this policy.